How to raise a concern

How to raise a concern.

About the service, billing, or your experience: contact Timber Health at support@timberhealth.co or +1 (201) 283-8474. Every complaint is logged, acknowledged, and reviewed, and raising one never affects your access to care.

About your medical care or clinician: you may complain directly to the medical board of the state where you received care or where your clinician is licensed — every state medical board accepts complaints from patients. Your clinician's name, credentials, and licensing state are shown at the start of each visit and are available anytime under Care Team in your account; we will provide the board's contact information for your state on request, or you can locate it through the Federation of State Medical Boards directory at www.fsmb.org.

About your pharmacy or a medication: contact The Pharmacy Hub (contact details in the Terms of Service and help center) or the board of pharmacy in your state.

About a lab test: for a draw appointment, a collection site, or a result, contact Timber Health at the address above — we route laboratory matters to the performing laboratory and clinical questions about a result to your ordering clinician — or contact the laboratory directly (its name appears on your results).